Shipping: We attempt to ship same day, if possible. (Most orders ship in 1 to 3 days.) Orders received over the weekend, usually ship by Tuesday. That said there are a few items that require more prep to ship. Large or awkward sized items need to be protected, so they could take 7-14 days. (Especially large metal items)
Shipping overage/International Orders: If you are in a location that requires more shipping/freight charges than we have charges estimated for the item(s) you have purchased, we reserve the right to send you an invoice for the difference. We will also allow you to cancel your order, if this amount is not acceptable to you. Due to credit card fees we only can refund 95% of the total amount if the order is canceled. PLEASE ASK FOR A FREIGHT QUOTE BEFORE CHECKING OUT TO AVOID THIS.
Order Minimum PO: Our international minimum PO amount is $150 due to extra paperwork/time required for order. Please ask us before checking out as we may not be able to provide a full refund (due to papal fees).
Export Licensing: Some of our parts listed online may need an export license before shipping. We have the capabilities to apply for a license and will notify you if needed. Export license fee is $100 unless order is over $650. Please ask before checking out
Freight Items: We will send freight shipments to official commercial addresses or leave at freight terminal for you to pick-up. ALL FREIGHT SHIPMENTS REQUIRE A CONTACT NAME AND PHONE NUMBER. If you request a residential shipment there will be additional fees to be paid by you, before item leave us. We will be glad to quote you those charges by request.
Returns: If you receive an item that is not what you ordered, it is damaged, or it is not working give us a call at 706-798-7500 or an email to Josiah@SecoGlobal.com. We will correct the mistake in the best way we can. If the item appears to be damaged in shipping, please save all boxes and packing material. This will allow us to make a claim with the shipping company. Generally we do not offer returns on electrical items. 25% Restocking fee will be applied to a return of an item. No returns accepted after 30 days.
Conditions: We are a government surplus dealer. Our parts are all New, New Surplus (sometimes called “NOS” New Old Stock), Overhauled, Remanufactured, or Used. We will indicate under each listing condition of the item, if anything other than New or New Surplus.
Cancellations: We reserve the right to cancel any order placed through our website. Due to credit card fees not being reimbursed there is a 5% fee for canceling an order, if we have already pulled the parts and they are ready to ship there is a 10% fee for cancelations. If we are out of stock of an item/cannot supply there is no cancellation fee.