Terms & Conditions
How we ship, what we charge, what we take back, and the condition standards we quote against. If anything here affects your order, ask us before you check out — it is usually cheaper to sort out first.
Shipping time
We attempt to ship same day, if possible. Most orders ship within 1 to 3 business days. Orders received over the weekend usually ship by Tuesday.
Under certain circumstances there are a few items that require more prep to ship. Large or awkward sized items need to be protected, so they could take 7–14 days to ship out, especially large metal items.
Shipping charges
If you are in a location that requires more shipping or freight charges than we have estimated for the items you have purchased, we reserve the right to send you an invoice for the difference. We will also allow you to cancel your order if this amount is not acceptable to you.
Due to credit card fees we can only refund 95% of the total amount if the order is cancelled. Please ask for a freight quote before checking out to avoid this.
International customers
Order minimum PO
Our international minimum PO amount is $200, due to the extra paperwork and time required for these orders.
Please ask us before checking out, as we may not be able to provide a full refund because of PayPal fees.
Export licensing
Some of our parts listed online may need an export license before shipping. We have the capabilities to apply for a license and will notify you if one is needed.
| Export license fee | $100, unless your order is over $650 |
|---|---|
| International minimum PO | $200 |
Please inquire with us about your order before checking out.
Freight items
We will send freight shipments to official commercial addresses, or leave them at a freight terminal for you to pick up.
All freight shipments require a contact name and phone number. If you request a residential shipment there will be additional fees, to be paid by you before the item leaves us. We will be glad to quote you those charges by request.
Returns
If you receive an item that is not what you ordered, an item that is damaged, or an item that is not working, call us at (706) 798-7500 or email Josiah@SecoGlobal.com. We will correct the mistake in the best way possible.
If the item appears to have been damaged in shipping, please save all boxes and packing material. This allows us to make a claim with the shipping company.
| Return window | 30 days — we do not accept returns after 30 days |
|---|---|
| Restocking fee | 30% on the return of any item |
| Electrical items | Generally not returnable |
Part conditions
We are a government surplus dealer. Our parts are all New, New Surplus (sometimes called “NOS” — New Old Stock), Overhauled, Remanufactured, or Used.
We will indicate what the item condition is under each listing, if the item is anything other than New or New Surplus.
Cancellations
We reserve the right to cancel any order placed through our website.
| Order cancelled | 5% fee, as credit card fees are not reimbursed |
|---|---|
| Parts already pulled and ready to ship | 10% fee |
| We are out of stock or cannot supply | No cancellation fee |
Terms of service
Accounts
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete and current at all times. Inaccurate, incomplete or obsolete information may result in the immediate termination of your account on the Service.
Intellectual property
The Service and its original content, features and functionality are and will remain the exclusive property of SECO Parts and Equipment. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.
Contact us
If you have any questions about these Terms, please get in touch — or call (706) 798-7500.